Our knowledgebase is a great resource with hundreds of articles addressing many of the common issues website owners experience. If you don't find an answer in the knowledgebase you can always submit a ticket to get help.

VISIT THE KNOWLEDGEBASE
OR
SEE OUR TUTORIALS
PHONE:641-357-4438
TOLL FREE (USA):877-457-4438
FAX :641-357-7390
EMAIL :
support@visualpresence.net
HELP DESK:LOGIN
Your account center will allow you to view invoices, print receipts, view password details and change account details when needed. Visual Presence has partnered with Advanced e-Resources to provide billing and account management services. When you signup for an account with Visual Presence, you will receive a welcome email that will include your login details. LOGIN any time day or night. If you have any problem logging in, please submit a helpdesk ticket for assistance.
PRIMARY:
ns.visualpresence2000.com 64.38.17.10

SECONDARY:
ns2.visualpresence2000.com 65.19.139.40

TOOLS

Miva Modules

At that point, VP will reply and continue working on your request and further communication can be done via email.

The VP Help Desk is a complete Customer Service System which is used to address any issues including general information, technical support, billing inquiries, and emergency situations. A Help Desk Ticket is created by submitting information to the support form. A tracking number email is sent back to the email address provided at the form.

This presents our customers with a thorough way of presenting any issue and also convenience in further correspondence!
Using the information in the first email, you can login at any time to see all of the posts to your issue.

Copyright � 1996-2006 Advanced e-Resources L.L.C. d.b.a. Visual Presence.
All rights reserved. Visual Presence is a registered trademark of Advanced e-Resources L.L.C.

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